Grievance Redressal

Capital Builder Financial Services believes in customer satisfaction by redressing client’s grievance at utmost priority with best available alternatives. Clients can reach us for any query/grievance through below steps :

  •  Level 1 :- All the clients having grievance regarding any service or otherwise shall write a mail at complaints@capitalbuilder.in. To ensure timely recording and recognition of the grievance. The respective person shall revert within 3 working days w.r.t redressal of such complaint.
  •  Level 2 :- In case the client is not satisfied with the response, the grievance can be escalated to Compliance officer Mr. Ravi Agrawal at info@capitalbuilder.in. He shall ensure to resolve the grievance within 5 working days.
  •   Level 3 :- If client is still not satisfied with resolution offered on level 1 & 2 then he/she can escalate the matter Or grievances with SEBI. Clients are requested to follow above mechanism and hierarchy systems for smooth handling of issues and timely resolution. Clients are also requested to keep Level 1 & 2 in loop in each of their mail or else their issues will go unaddressed.